六個步驟教你在工作中如何建立信任(2)

時間：2024-07-09 00:09:44 學人智庫

六個步驟教你在工作中如何建立信任(2)

　　4. Be Honest in Nonverbal Communications 非語言交流也要誠懇

　　Body language experts tell us that more than 50% of the communications impact is in nonverbal communications. To increase trust through body language:

　　肢體語言專家們告訴人們百分之五十多的印象來自非語言交流。要通過肢體語言增加信任，你可以：

　　* Look others in the eye with comfortable and direct eye contact.

　　和對方做讓人舒適的、直接的目光交流。

　　* Exhibit open body language with: 1) open arms versus closed across the chest or hands clasped together, 2) hands kept in sight (not behind you or in your pockets) and open (not in a fist), and 3) legs uncrossed with feet flat on the floor, while seated.

　　運用開放的肢體語言：(1)雙臂在身體兩側，而不是胸前收攏、或雙手緊握。 (2) 手放在看的見的地方，而不是放在身后或口袋中。(3)坐時雙腿平放在地面而不是交叉。

　　5. Have a Mutually Beneficial Attitude 共同受益的態度

　　Blatant self-serving agendas may cast doubt on one's trustworthiness. In reality, everyone has self-serving agendas, but it is the level of harm to others that determines the level of trust in that person. To increase trust:

　　公然的“利己安排”也許會讓別人對你的可信度產生懷疑。事實上，每個人都有自己的“利己安排”，但是對別人的傷害程度決定了對此人的信任程度。要提高信任:

　　* Avoid me, me, me. Genuinely care about others and promote we, we, we.

　　遠離一切皆我。真誠地關愛別人、提倡“我們”。

　　* Nurture mutually beneficial relationships with open communications.

　　以公開的交流培養共同受益的關系。

　　* Willingly accept information and constructive critique.

　　愿意接受信息和有建設性的批評。

　　6. For the Leaders 對領導而言

　　Trusted leaders are sorely needed. Leaders should be able to:

　　人們迫切需要能被信任的領導。這樣的領導應該能：

　　* Ask the hard questions to build and protect the company.

　　在建設和保護公司方面提出不留情的問題。