英語閱讀方法與技巧(下)
DEMONSTRATION - TEXT AND QUESTIONS
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YOUR POST OFFICE
at your service
At our main offices we are introducing,swheresappropriate, a number of changes to help improve the standard of service provided to our customers.
Similar developments are taking place at many of our agency offices.
Improvements:
more staff at peak periods for faster service a single queuing system for fairer service special service windows for some transactions Post-Shops in main offices with their own separate service till for greeting cards, stationery, stamps and gifts the refurbishment of a number of main offices to provide a better environment new vending machine services such as cash-change machines, and phonecard and stamp dispensers for faster service extended opening hours at selected main offices a new range of air package services. Questions 1-3 Do the following statements agree with the information given in the reading passage above? Write:
TRUE if the statement is true
FALSE if the statement is false
NOT GIVEN if the information is not given in the passage
in the correct boxes on your answer sheet.
1. All offices will have more staff throughout the day.
2. There will be special service windows for cash transactions at all main offices.
3. It will be possible to obtain some items from machines in many offices.
Question 4
Using NO MORE THAN THREE WORDS answer the following question.
4. Which change will ensure that the customers are treated more fairly?
Question5
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